Frequently Asked Questions

General Product Information

• What is Prop 65?
  Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.

  WARNING: Drilling, sawing, sanding or machining wood products can expose you to wood dust, a substance known to the State of California to cause cancer. Avoid inhaling wood dust or use a dust mask or other safeguards for personal protection. For more information go to www.P65Warnings.ca.gov/wood

• What is laminate flooring
  A hard surface floor covering consisting of layers of materials bonded together including a decor layer which provides the floor it’s wood, ceramic or stone visual.
• What makes Fausfloor® laminate flooring different from other manufacturers
  Fausfloor® laminate is manufactured using industry-leading surface technologies and processes which give the floor its distinctive realism and durability.
• Where can I install your product
  Fausfloor® laminate floors can be installed on virtually any existing floor in any climate controlled room of your house including kitchens and bathrooms provided the temperature remains between 60 and 85 degrees and the room humidity ranges between 45 to 65 percent.
• Can I install Fausfloor® laminate over radiant heated floors
  Provided the surface temperature of the subfloor never exceeds 85 degrees Farenheit you may install our floors over radiant heating.
• What is the thickness of your floors
  The thickness of our floors range from 8mm – 11.5mm depending on the floor. Please consult the specifications table for the floor you are interested in.
• How can I determine the quantity of cartons I need to purchase

  To determine the amount of Fausfloor laminate flooring that will be needed for your project, you must first determine the size of the area in which you will be installing the product. Since the product is sold by the square foot, multiply the length (in linear feet) by the width (in linear feet) of each room. In smaller rooms, multiply the amount by 1.10 to allow for waste. For larger rooms, multiply by 1.05.

  Add the amounts for the rooms and divide by the square feet / carton for your particular floor. Round fractions up to the next full carton. For diagonal installations or other patterned designs, the waste factor should be increased.

• Do I have to purchase underlayment separately
  Our floors require cushioning type underlayment approved for laminate floors. This underlayment is purchased separately.
• In the event that I need more flooring, how compatible are planks of a different batch
  One of the greatest advantages of laminate flooring is that there are no dye lots. As long as the product is still in production you will be able to match the two.
• Do you sell moldings and/or transitions with your product
  We sell coordinating moldings for most of our floors. Check with your retailer for the specific molding profiles and type that are available for your flooring.
• Can I buy your product online
  We maintain a strict policy against buying our product online and do our best to monitor the unauthorized selling of our product. Any Fausfloor® product’s warranty sold/bought over the Internet will not be honored.
• Can I order directly from you
  We sell only through independent specialty retailers. To find a retailer near you, click here

Preparation & Installation

• Where can I find installation instructions
  See our Installation section to download or print a copy of our installation instructions.
• Can I install directly on a concrete subfloor
  Yes, you can install directly on a concrete subfloor. First, you will need to test the concrete for moisture. You will also need to lay a 6-mil plastic sheet vapor barrier, overlapped at the seams of the plastic by eight inches. Refer to the barrier’s instructions for installation.
• What happens if you don’t have the 6-mil polyethylene on top of the concrete
  Moisture could damage the flooring.
• Is there any more preparation needed for kitchens
  Care should be taken to seal expansion space in potentially wet areas with silicone.
• What is the reason for leaving 1/4 inch of expansion between the wall and the floor
  All floating floor installations require an expansion space around the perimeter to handle the seasonal expansion/contraction of the flooring. Quarter Round profile molding is most often used to cover this expansion space. Be sure to nail the molding into the wall/baseboard and not the flooring to avoid attaching the new flooring to the subfloor.
• Do you have to match up planks
  Some patterns have a pattern match, but most are a random stagger.
• How do I start my first row
  Begin your first row in the left corner of your room, against your start (longest) wall. Install one row at a time working left to right. Use spacers to insure proper expansion. Detailed instructions can be found in our installation instructions or watch as our expert demonstrates in the Video Section of our website.
• Do I start the second row with a full plank
  Use the cut off piece of the last plank in a row as the start piece of the next row provided the cut off piece is longer than 12″. Randomly stagger planks maintaining at least 12″ between end joints. Patterned floors should be staggered as required by the pattern. Detailed instructions can be found in our installation instructions or watch as our expert demonstrates in the Video Section of our website.
• How do I undercut a door casing
  Undercut door casings completely through and continue to cut into the jamb by at least 3/4″. Using a small chisel, remove the debris. Watch as our expert demonstrates in the Video Section of our website.
• How do I install quarter round
  When installing quarter round, cope the inside corners, miter the outside corners, and use returns where molding ends. Nail quarter round into the wall base being careful not to nail into the newly installed floor or compromise the expansion space.

Care & Maintenance

• How do I clean my floor
  We suggest sweeping or the use of a vacuum with a non-beater bar attachment to remove dirt & grit. We recommend using an approved no-wax laminate floor cleaner for cleaning and spot removal. See more cleaning and use instructions in the “Support” section of this website.
• Can I wax or polish my floor
  Never use waxes, polishes or any type of finishing compounds on your laminate flooring.
• Can I use a steam cleaner on my floor
  Our floors are manufactured to withstand only so much moisture therefore; we do not recommend the use of any steamer to clean the floor.