Faus Floor

Frequently Asked Questions

Answers to some of our most frequent questions

Every day we receive phone calls and emails from customers asking about our laminate floors. For that reason, we have compiled a list of frequently asked questions. If you have a question not answered here feel free to contact us.

General Product Information

  • What is laminate flooring

    A hard surface floor covering consisting of layers of materials bonded together including a decor layer which provides the floor it’s wood, ceramic or stone visual.
  • What makes Fausfloor® laminate flooring different from other manufacturers

    Fausfloor® laminate is manufactured using industry-leading surface technologies and processes which give the floor its distinctive realism and durability.
  • Where can I install your product

    Fausfloor® laminate floors can be installed on virtually any existing floor in any climate controlled room of your house including kitchens and bathrooms provided the temperature remains between 60 and 85 degrees and the room humidity ranges between 45 to 65 percent.
  • Can I install Fausfloor® laminate over radiant heated floors

    Provided the surface temperature of the subfloor never exceeds 85 degrees Farenheit you may install our floors over radiant heating.
  • What is the thickness of your floors

    The thickness of our floors range from 8mm – 11.5mm depending on the floor. Please consult the specifications table for the floor you are interested in.
  • How can I determine the quantity of cartons I need to purchase

    To determine the amount of Fausfloor laminate flooring that will be needed for your project, you must first determine the size of the area in which you will be installing the product. Since the product is sold by the square foot, multiply the length (in linear feet) by the width (in linear feet) of each room. In smaller rooms, multiply the amount by 1.10 to allow for waste. For larger rooms, multiply by 1.05.

    Add the amounts for the rooms and divide by the square feet / carton for your particular floor. Round fractions up to the next full carton. For diagonal installations or other patterned designs, the waste factor should be increased.

  • Do I have to purchase underlayment separately

    Our floors require cushioning type underlayment approved for laminate floors. This underlayment is purchased separately.
  • In the event that I need more flooring, how compatible are planks of a different batch

    One of the greatest advantages of laminate flooring is that there are no dye lots. As long as the product is still in production you will be able to match the two.
  • Do you sell moldings and/or transitions with your product

    We sell coordinating moldings for most of our floors. Check with your retailer for the specific molding profiles and type that are available for your flooring.
  • Can I buy your product online

    We maintain a strict policy against buying our product online and do our best to monitor the unauthorized selling of our product. Any Fausfloor® product’s warranty sold/bought over the Internet will not be honored.
  • Can I order directly from you

    We sell only through independent specialty retailers. To find a retailer near you, click here

Preparation & Installation

Care & Maintenance

  • How do I clean my floor

    We suggest sweeping or the use of a vacuum with a non-beater bar attachment to remove dirt & grit. We recommend using an approved no-wax laminate floor cleaner for cleaning and spot removal. See more cleaning and use instructions in the “Support” section of this website.
  • Can I wax or polish my floor

    Never use waxes, polishes or any type of finishing compounds on your laminate flooring.
  • Can I use a steam cleaner on my floor

    Our floors are manufactured to withstand only so much moisture therefore; we do not recommend the use of any steamer to clean the floor.

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